Statutory Grievance Directory • E-Commerce Rules 2020
Indian Corporate Nodal Directory
Verified Grievance & Nodal Officer emails, registered postal addresses, and statutory escalation SLAs across 30+ top Indian corporations.
E-CommerceSLA: 15 Days
Amazon Seller Services Private Limited
amazon.in
Grievance Desk:grievance-officer@amazon.in
Nodal Officer:nodalofficer-in@amazon.in
8th Floor, Brigade Gateway, 26/1 Dr. Rajkumar Road, Malleshwaram West, Bengaluru
Verified OfficerDraft Notice
E-CommerceSLA: 15 Days
Flipkart Internet Private Limited
flipkart.com
Grievance Desk:grievance.officer@flipkart.com
Nodal Officer:nodal@flipkart.com
Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli
Verified OfficerDraft Notice
E-CommerceSLA: 15 Days
Myntra Designs Private Limited
myntra.com
Grievance Desk:grievanceofficer@myntra.com
Nodal Officer:nodal@myntra.com
Buildings Alyssa, Begonia and Clover, Embassy Tech Village, Outer Ring Road, Varthur Hobli
Verified OfficerDraft Notice
E-CommerceSLA: 15 Days
Fashnear Technologies Private Limited (Meesho)
meesho.com
Grievance Desk:grievance-officer@meesho.com
Nodal Officer:legal@meesho.com
3rd Floor, Wing-E, Helios Business Park, Outer Ring Road
Verified OfficerDraft Notice
E-CommerceSLA: 15 Days
FSN E-Commerce Ventures Limited (Nykaa)
nykaa.com
Grievance Desk:grievanceofficer@nykaa.com
Nodal Officer:legal@nykaa.com
104, Vasan Udyog Bhavan, Sun Mill Compound, Lower Parel
Verified OfficerDraft Notice
E-CommerceSLA: 15 Days
Tata UniStore Limited (Tata CLiQ)
tatacliq.com
Grievance Desk:grievance.officer@tatacliq.com
Nodal Officer:legal@tatacliq.com
4th Floor, Empire Plaza 2, Chandan Nagar, LBS Marg, Vikhroli West
Verified OfficerDraft Notice
Quick CommerceSLA: 15 Days
Blink Commerce Private Limited (Blinkit)
blinkit.com
Grievance Desk:nodal@blinkit.com
Nodal Officer:grievance@blinkit.com
Ground Floor, Pioneer Square, Sector 62, Golf Course Extension Road
Verified OfficerDraft Notice
Quick CommerceSLA: 15 Days
KiranaKart Technologies Private Limited (Zepto)
zeptonow.com
Grievance Desk:grievance@zeptonow.com
Nodal Officer:nodal@zeptonow.com
Ground Floor, Wing B, Corporate Center, Andheri-Kurla Road, Marol
Verified OfficerDraft Notice
Food DeliverySLA: 15 Days
Bundl Technologies Private Limited (Swiggy)
swiggy.in
Grievance Desk:grievanceofficer@swiggy.in
Nodal Officer:nodal@swiggy.in
3rd Floor, Tower D, IBC Knowledge Park, 4/1 Bannerghatta Main Road
Verified OfficerDraft Notice
Food DeliverySLA: 15 Days
Zomato Limited
zomato.com
Grievance Desk:grievance@zomato.com
Nodal Officer:nodal@zomato.com
Ground Floor, 12A, 94 Meghdoot, Nehru Place
Verified OfficerDraft Notice
Quick CommerceSLA: 15 Days
Supermarket Grocery Supplies Private Limited (BigBasket)
bigbasket.com
Grievance Desk:grievance@bigbasket.com
Nodal Officer:nodal@bigbasket.com
2nd Floor, Fairway Business Park, Embassy Golf Links, Domlur
Verified OfficerDraft Notice
AirlinesSLA: 15 Days
InterGlobe Aviation Limited (IndiGo)
goindigo.in
Grievance Desk:nodalofficer@goindigo.in
Nodal Officer:appellateauthority@goindigo.in
Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath
Verified OfficerDraft Notice
AirlinesSLA: 15 Days
Air India Limited
airindia.com
Grievance Desk:nodalofficer@airindia.com
Nodal Officer:grievance.officer@airindia.com
Block 4, Vatika One On One, Sector 16, NH-48
Verified OfficerDraft Notice
AirlinesSLA: 15 Days
SpiceJet Limited
spicejet.com
Grievance Desk:nodalofficer@spicejet.com
Nodal Officer:appellateauthority@spicejet.com
319, Udyog Vihar, Phase IV
Verified OfficerDraft Notice
AirlinesSLA: 15 Days
SNV Aviation Private Limited (Akasa Air)
akasaair.com
Grievance Desk:nodalofficer@akasaair.com
Nodal Officer:appellateauthority@akasaair.com
Urmi Estate, 9th Floor, 95 Ganpatrao Kadam Marg, Lower Parel
Verified OfficerDraft Notice
TelecomSLA: 15 Days
Reliance Jio Infocomm Limited
jio.com
Grievance Desk:grievance.officer@jio.com
Nodal Officer:nodal.officer@jio.com
Office - 101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi
Verified OfficerDraft Notice
TelecomSLA: 15 Days
Bharti Airtel Limited
airtel.in
Grievance Desk:grievance.officer@airtel.com
Nodal Officer:nodalofficer@airtel.com
Airtel Centre, Plot No. 16, Udyog Vihar, Phase IV
Verified OfficerDraft Notice
TelecomSLA: 15 Days
Vodafone Idea Limited (Vi)
myvi.in
Grievance Desk:grievanceofficer@vodafoneidea.com
Nodal Officer:nodaldesk@vodafoneidea.com
Suman Tower, Plot No. 18, Sector 11, Gandhinagar
Verified OfficerDraft Notice
Ride-HailingSLA: 15 Days
Uber India Systems Private Limited
uber.com
Grievance Desk:grievance-officer-india@uber.com
Nodal Officer:nodal-india@uber.com
Level 13, Platinum Techno Park, Plot No. 17/18, Sector 30A, Vashi
Verified OfficerDraft Notice
Ride-HailingSLA: 15 Days
ANI Technologies Private Limited (Ola)
olacabs.com
Grievance Desk:grievanceofficer@olacabs.com
Nodal Officer:nodal@olacabs.com
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala
Verified OfficerDraft Notice
Fintech & PaymentsSLA: 15 Days
One97 Communications Limited (Paytm)
paytm.com
Grievance Desk:nodal@paytm.com
Nodal Officer:grievance@paytm.com
First India Place, B Block, Mezzanine Floor, Sushant Lok Phase 1, MG Road
Verified OfficerDraft Notice
Fintech & PaymentsSLA: 15 Days
PhonePe Private Limited
phonepe.com
Grievance Desk:nodalofficer@phonepe.com
Nodal Officer:grievance@phonepe.com
Office-2, Floor 4, Wing A, Salarpuria Softzone, Bellandur Village
Verified OfficerDraft Notice
Fintech & PaymentsSLA: 15 Days
Google India Digital Services Private Limited (Google Pay)
pay.google.com
Grievance Desk:grievances-gpay@google.com
Nodal Officer:nodalofficer-gpay@google.com
Unit No 2, 5th Floor, Tower 8, Candor Techspace, Sector 21
Verified OfficerDraft Notice
Fintech & PaymentsSLA: 15 Days
Dreamplug Technologies Private Limited (CRED)
cred.club
Grievance Desk:grievanceofficer@cred.club
Nodal Officer:nodal@cred.club
No. 777, 80 Feet Road, HAL 2nd Stage, Indiranagar
Verified OfficerDraft Notice
TravelSLA: 15 Days
MakeMyTrip (India) Private Limited
makemytrip.com
Grievance Desk:grievanceofficer@makemytrip.com
Nodal Officer:nodal@makemytrip.com
19th Floor, Tower A, Building No. 5, DLF Cyber City, DLF Phase 2
Verified OfficerDraft Notice
TravelSLA: 15 Days
Cleartrip Private Limited
cleartrip.com
Grievance Desk:grievance@cleartrip.com
Nodal Officer:nodal@cleartrip.com
Unit 001, Ground Floor, DTC Building, Sitaram Mills Compound, NM Joshi Marg, Lower Parel
Verified OfficerDraft Notice
Consumer ElectronicsSLA: 15 Days
Apple India Private Limited
apple.com
Grievance Desk:grievance-officer-in@apple.com
Nodal Officer:nodal-in@apple.com
19th Floor, Concorde Tower C, UB City, No. 24 Vittal Mallya Road
Verified OfficerDraft Notice
Consumer ElectronicsSLA: 15 Days
Samsung India Electronics Private Limited
samsung.com
Grievance Desk:grievance.officer@samsung.com
Nodal Officer:support.india@samsung.com
6th Floor, DLF Centre, Sansad Marg
Verified OfficerDraft Notice
AirlinesSLA: 15 Days
Air India Express Limited
airindiaexpress.com
Grievance Desk:nodalofficer@airindiaexpress.com
Nodal Officer:grievance@airindiaexpress.com
Block 4, Vatika One On One, Sector 16
Verified OfficerDraft Notice
TelecomSLA: 15 Days
Bharat Sanchar Nigam Limited (BSNL)
bsnl.co.in
Grievance Desk:pgportal@bsnl.co.in
Nodal Officer:gm_pg@bsnl.co.in
Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Janpath
Verified OfficerDraft Notice
Ride-HailingSLA: 15 Days
Roppen Transportation Services Private Limited (Rapido)
rapido.bike
Grievance Desk:grievance@rapido.bike
Nodal Officer:nodal@rapido.bike
No. 26, Hosur Main Road, Electronics City Phase 1
Verified OfficerDraft Notice
TravelSLA: 15 Days
Easy Trip Planners Limited (EaseMyTrip)
easemytrip.com
Grievance Desk:grievanceofficer@easemytrip.com
Nodal Officer:care@easemytrip.com
Building No. 223, Patparganj Industrial Area
Verified OfficerDraft Notice
Consumer ElectronicsSLA: 15 Days
Xiaomi Technology India Private Limited
mi.com
Grievance Desk:grievanceofficer@xiaomi.com
Nodal Officer:service.in@xiaomi.com
Building Orchid, Block E, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli
Verified OfficerDraft Notice
E-CommerceSLA: 15 Days
UrbanClap Technologies India Private Limited (Urban Company)
urbancompany.com
Grievance Desk:grievanceofficer@urbancompany.com
Nodal Officer:nodal@urbancompany.com
Plot No 19, Sewa Tower, 4th Floor, Udyog Vihar Phase IV
Verified OfficerDraft Notice